Questions, answered.

Z-1 Glass, a family-owned auto glass shop in Reno since 1992, at 4910 Aircenter Circle, Suite 107, Reno, NV 89502, near the Reno airport. It repairs rock chips and replaces windshields, side and back windows, sunroofs and side and rear-view mirrors, in the shop or with mobile service. Insurance claims are accepted. Call (775) 786-4404.

Monday to Friday, 8 am to 4 pm. Closed Saturday and Sunday.

Call (775) 786-4404, email info@z1glass.com, or use the appointment form at z1glass.com/glass-installation-appointments/. Tell them about the vehicle and the damage, and Z-1 Glass calls back during shop hours to confirm a time, in the shop or with mobile service.

Yes. Z-1 Glass has a full-service shop on Aircenter Circle in Reno, and its mobile service brings the shop to your home or work.

Yes. You start the claim with your insurer; Z-1 Glass photographs and documents the damage, writes a detailed estimate for your insurer, and on approved claims bills your insurance company directly. You pay your deductible at the time of service. Z-1 Glass does not file the claim for you.

Often, yes. Many insurers cover windshield repair in full with no deductible, because a repair costs far less than a replacement. A full replacement usually means paying your deductible. Check your policy, or ask Z-1 Glass to help you make sense of it.

Many insurers have preferred vendors, but you generally have the right to choose your own shop. When you call Z-1 Glass, mention your insurance company and claim number.

Most rock chips smaller than a quarter, and cracks shorter than a dollar bill, can be repaired instead of replaced. A crack that runs too long or sits right in the driver’s view usually means a new windshield. Z-1 Glass looks at every chip and crack in person before recommending a repair or a replacement.

No. Side and back windows are tempered glass, which shatters into small pebbles when it breaks, so it is replaced rather than repaired. Call Z-1 Glass at (775) 786-4404 with the year, make and model for a quote on the right glass.

Pilkington, PPG and OEM glass, installed with a tight seal against leaks. Every job has a warranty on parts and labor, and Z-1 Glass is licensed, bonded and insured.

Typical turnaround is one day.

Yes. Besides cars, pickups, SUVs and Jeeps, Z-1 Glass replaces glass on RVs and motorhomes (including front RV windshields), 18-wheelers and commercial trucks, construction equipment and farm equipment such as tractor cabs.

Sometimes. Z-1 Glass finds where the water is getting in and, when it can, seals the leak instead of replacing the windshield.

Your insurance company, your policy or claim number, and your vehicle’s year, make and model. Photos of the damage help too.